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tui NEW
Your one-stop specialist Ply & Panel shop with expert advice, a convenient drive-through location and great service

Terms & Conditions

Returns Policy

Any goods for return must be notified to us in writing within 7 working days commencing from the day after receipt. We will only accept returns of faulty goods i.e. where the packaging has been damaged or the seal has been broken. We reserve the right to refuse any goods returned outside of the 7 day period, if they have been returned without notice.

You can expect a refund in the same form of payment originally used for purchase within 7 working days of our receiving your return.

Warranty Policy

Should you discover any defects in your product please contact us as soon as possible to help us arrange a replacement on receipt of the item. If a replacement is not available we may, at our discretion, provide a complete refund.

Delivery Policy

You should expect your order to be delivered within 7 working days. Should you feel that your goods do not arrive in good condition please contact us as soon as possible. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy Policy

Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties.

Secure Payment Policy

All credit card transactions are processed immediately with the bank. The payment page is hosted by Direct Payment Solutions and secured with 128 bit encryption. The card details you enter are safe because they are not stored or cached by the merchant but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.